Shipping Policy
Delivery time=Shipping Time + Creating Time
- Creating Time: 100% handmade, 1-2 weeks by our professional artists
- Shipping Time: 5-7 Business Days (Air)
Shipping Method: DHL/Fedex
Shipping Fee: All products are free shipping
About Painting package:
- Ships in a Cardboard Box: For large-size artworks with stretched or framed components, your item will be securely packed in a well-protected cardboard box. We adhere to strict packaging standards, providing ample support to ensure your artwork's safe journey to your home.
- Ships in a Crate: Small-size artworks with stretched or framed elements are shipped in a robust wooden crate. Our large artworks are dispatched in sturdy crates designed for global art shipping. The crate includes packaging materials that meet stringent guidelines to secure the artwork in place, ensuring a tightly sealed delivery.
- Ships in a Tube: Exclusively for canvas items, your artwork will arrive rolled in a dent-resistant tube. This method is particularly suitable for oversized works, offering lower shipping costs. Rolled works can be easily stretched or framed by a local framer upon arrival. We recommend sending paper works directly to your framer for cautious unrolling.
Artwork Insurance: Rest assured, we organizes and insures the transportation of your artwork. There are no hidden costs, and your purchase is fully protected.
Notice: If your order is not delivered by the estimated delivery time, please contact our friendly customer service for assistance. Tracking Numbers will ALWAYS be sent so you can track them every step of the way.
Questions or Concerns
If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to support@hallogallery.com. Or call us via phone: Tel: +8613645951206
We will make sure to resolve your concerns wholeheartedly.
