Shipping Policy
After the artist finish your artwork, they will send you a preview photo and video via email. You'll be able to express all your wishes, for example about colors and shades. And artist'll make all the necessary changes. Only when you are completely satisfied with your painting, we will express it to you. It usually takes one or two days to handle the package. Then we will ship it.
Delivery time= Handle Time +Shipping Time
- Handle Time: 1-2 Days
- Shipping Time: 5-7 Days (Air)
Shipping Method: DHL/Fedex
Shipping Fee: All products are free shipping
About Painting package:
- Ships in a Cardboard Box: For large-size artworks with stretched or framed components, your item will be securely packed in a well-protected cardboard box. We adhere to strict packaging standards, providing ample support to ensure your artwork's safe journey to your home.
- Ships in a Crate: Small-size artworks with stretched or framed elements are shipped in a robust wooden crate. Our large artworks are dispatched in sturdy crates designed for global art shipping. The crate includes packaging materials that meet stringent guidelines to secure the artwork in place, ensuring a tightly sealed delivery.
- Ships in a Tube: Exclusively for canvas items, your artwork will arrive rolled in a dent-resistant tube. This method is particularly suitable for oversize works, offering lower shipping costs. Rolled works can be easily stretched or framed by a local framer upon arrival. We recommend sending paper works directly to your framer for cautious unrolling.
We ONLY delivery to these countries: Australia, Canada, France, Germany, Hong Kong SAR, Ireland, Italy, New Zealand, Singapore, Sweden, Switzerland, United Kingdom, United States, Austria, Belgium, Denmark, Netherlands, Norway, Poland, Portugal, Spain. They are all free shipping.
Artwork Insurance: Rest assured, we organizes and insures the transportation of your artwork. There are no hidden costs, and your purchase is fully protected.
International taxes & duties
Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.
Notice: If your order is not delivered by the estimated delivery time, please contact our friendly customer service for assistance. Tracking Numbers will ALWAYS be sent so you can track them every step of the way.
Questions or Concerns
If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to support@hallogallery.com. Or WhatsApp:+86 139 2658 7056.
We will make sure to resolve your concerns wholeheartedly.