FAQ
Q: Are all the artworks handcrafted?
A: Yes! Every artwork in our store is meticulously handcrafted. By purchasing from us, you support our talented artists and skilled craftsmen. Note that due to the handmade nature, processing time is required, and minor color variations may occur.
Q: What is the whole process for ordering art on hallogallery.com?
A: All artworks on HalloGallery are customized to your specific needs. After purchase, our skilled artists will begin crafting your piece, usually taking about 1 week. Once completed, you’ll receive a preview photo and video via email. If satisfied, we’ll expedite shipping. The whole process typically takes 2 to 4 weeks.
If the preview isn’t to your liking, you are welcome to request modifications or a complete redo.
Q: Does the artwork arrive framed?
A: It depends on your order. We offer 3 types of option to choose: Only Canvas(Rolled up), Frameless Stretched Canvas, and Framed Stretched Canvas(Ready to hang)
Q: Do you support customization to the artwork? Like size, color or modification?
A: Absolutely! We are happy to accommodate your customization requests. To get started, please email us at support@hallogallery.com with the details of your requirements. We'll create a custom order tailored to your needs.
Q: Can I request the artist to sign the artwork?
A: We are happy to accommodate your request. Just let us know your preference during checkout, and we will make sure the artist signs the artwork for you.
Q: How is the artwork packaged?
A: Rolled paintings are packed carefully in a strong paper tube. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork. Frame or frameless stretched paintings are packed carefully in a quality wooden box.
Q: Can I update or cancel my order at any point?
A: Yes, as long as the item has not been shipped. If you need to make changes to your order, please contact us at support@hallogallery.com, and we will do our best to assist you.
Q: How long will it take to receive my order?
A: After completing your artwork, we promptly ship it from our warehouse. Our shipping partners usually deliver worldwide within seven days to most destinations. Overall, we aim to deliver your items within two weeks of your order. For more intricate artwork, the maximum timeframe is three weeks.
Q: How much is your shipping?
A: Shipping costs are included in the price, regardless of destination.
Q: When will I receive a tracking code?
A: You will receive a tracking code and tracking link in the notification email once we ship your products.
Q: Is the delivery of the artwork insured?
A: We organizes and ensures the transport of the artwork. You have nothing to worry about and there are no hidden costs.
Q: What if my item is damaged?
A: We provide a 30-day return policy, giving you the flexibility to request a refund or replacement if your item arrives damaged or if you experience any issues with the product. For comprehensive details about our refund policy, please visit our dedicated page.
Q: I'd like to refund or return the order.
A: Our products are backed by 30 days money back guarantee. Please email our customer support along with your order number for assistance.
Please contact us via support@hallogallery.com if you have any other questions.